Shipping policy

All orders are processed within 1–2 business days of receipt (excluding weekends and holidays). You will receive an order confirmation via email, followed by a shipping confirmation with tracking information once your order has been fulfilled. Processing delays may occur during high-volume periods and are outside of our control.

Please note that some orders may be subject to carrier restrictions based on destination due to the nature of beauty and fragrance products.

Domestic Shipping (United States)

Shipping Option	Estimated Delivery	Price
Standard Shipping	3–5 business days	$9.95
2-Day Shipping	2–3 business days	$19.95
Overnight Shipping	1–2 business days	$29.95
Free Shipping	3–5 business days	Free on orders over $150

Canada

Shipping Option	Estimated Delivery	Price
Standard Shipping	5–8 business days	$19.95
Free Shipping	5–8 business days	Free on orders over $150

United Kingdom

Shipping Option	Estimated Delivery	Price
Standard Shipping	7–14 business days	$24.95
Free Shipping	7–14 business days	Free on orders over $200

European Union

Shipping Option	Estimated Delivery	Price
Standard Shipping	7–14 business days	$24.95
Free Shipping	7–14 business days	Free on orders over $200

We currently ship to the following EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Australia

Shipping Option	Estimated Delivery	Price
Standard Shipping	7–14 business days	$24.95
Free Shipping	7–14 business days	Free on orders over $200

New Zealand

Shipping Option	Estimated Delivery	Price
Standard Shipping	7–14 business days	$24.95
Free Shipping	7–14 business days	Free on orders over $200

Customs, Duties & Import Taxes

International orders may be subject to customs fees, import duties, and taxes upon arrival in the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Gray's is not responsible for delays caused by customs processing.

Most small orders arrive duty-free, however charges vary by country and order value. We recommend checking with your local customs office before placing an order if you are unsure of the applicable rates.

Please note that customs delays are outside our control and are not grounds for cancellation or refund once an order has shipped.

Tracking

All orders include tracking. You will receive a tracking number via email once your order has shipped. If you have not received your order within 7 days (US and Canada) or 20 days (UK, EU, Australia, and New Zealand) of your shipping confirmation, please contact us at support@shopatgrays.com with your name and order number.

Shipping to P.O. Boxes

We are unable to ship to P.O. Boxes for international or expedited orders. Standard domestic orders to P.O. Boxes are accepted where carrier service permits.

Returns and Refunds

We accept returns within 30 days of delivery on unused items in their original condition. Return shipping costs are the responsibility of the customer and will be deducted from your refund. Please refer to our Return Policy for full details. If your order arrives damaged, contact us immediately at support@shopatgrays.com with your order number and photos of the damage.

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